What We Collect and Why
We collect the information you provide when registering — your name, email address, phone number and date of birth. When you make a deposit or withdrawal through bKash, Nagad or Rocket, we also record transaction references to verify payments and maintain your account wallet history. We
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do not store your mobile wallet PIN or full payment credentials on our servers. Device data such as your IP address, browser type and operating system is logged automatically to support security checks and fraud prevention. We may share limited data with payment processors and identity
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verification partners where required to process your transactions — these partners are bound by their own data agreements. We do not sell your personal data to third parties for marketing purposes. Data retention periods vary by data type: account registration data is kept while your account
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remains active, and transaction records are kept as required for financial compliance. You can request a copy of your stored data or ask us to delete your account data by contacting our support team directly. Whether this policy applies to you depends on your local law
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and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.